Shipping policy

Shipping Policy

Last updated: October 2026

We want your order to arrive safely, securely, and as quickly as possible. Please review the information below for details about our shipping and delivery process.

1. Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or UK public holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information where tracking is available.

Please ensure that your delivery address and contact information are correct before completing your purchase. We cannot be responsible for delays or additional costs caused by incorrect or incomplete delivery information.

2. UK Delivery

We currently offer delivery across the United Kingdom.

Standard Delivery

Estimated delivery time: 4–7 business days

Delivery estimates begin after your order has been processed and dispatched.

Please note that delivery times are estimates and are not guaranteed unless a guaranteed delivery service has been specifically offered at checkout.

3. Tracking

Where available, tracking information will be provided by email once your order has been dispatched.

Tracking information may take up to 24–48 hours to become active after dispatch.

If your tracking information has not updated for several days, please contact our customer support team and we will assist you.

4. Delivery Delays

While we work with reliable delivery partners, occasional delays may occur due to circumstances outside our control, including:

  • Severe weather

  • Public holidays

  • Courier delays

  • Incorrect or incomplete addresses

  • High-volume periods

  • Customs or border delays

  • Other unforeseen circumstances

If your order is delayed, please contact us and we will do our best to assist.

Nothing in this Shipping Policy affects your statutory consumer rights. UK consumer law provides rules concerning delivery where no different delivery period has been agreed.

5. Orders Marked as Delivered

If your tracking information shows that your order has been delivered but you cannot locate it, please:

  1. Check around your property and any designated safe place.

  2. Check whether a neighbour or household member accepted the parcel.

  3. Contact the delivery carrier where appropriate.

  4. Contact us if you still cannot locate your order.

We will work with you and the delivery provider to investigate the issue.

6. Incorrect Delivery Address

Please carefully check your shipping address before placing your order.

If you contact us before your order has been dispatched, we may be able to update the address.

Once an order has been dispatched, we may not be able to change the delivery address.

If an order is returned to us because an incorrect or incomplete address was provided, we will contact you regarding the available options.

7. International Shipping

If international shipping is available for your order, shipping costs and estimated delivery times will be displayed at checkout.

International deliveries may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Any applicable charges that are imposed by the destination country are generally the responsibility of the recipient unless otherwise stated at checkout.

International delivery times may vary depending on the destination and customs processing.

8. Shipping Restrictions

Some products may have delivery restrictions depending on the destination.

If a particular product cannot be shipped to your selected location, this will be indicated during the checkout process where applicable.

9. Lost or Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible and provide photographs of the packaging and the damaged item.

If your parcel appears to have been lost in transit, please contact us so that we can investigate the matter with the relevant delivery provider.

10. Delivery Information

Before placing an order, customers should review the delivery options, estimated delivery times, and applicable delivery charges displayed on our website or at checkout.

We aim to provide accurate delivery estimates, but delivery times can occasionally vary due to circumstances outside our reasonable control.